Return Policy
At Home Kontent, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with your order, our Return Policy allows you to return items under the following conditions:
1. Eligibility for Returns
- Time Frame: You have 30 days from the date of delivery to initiate a return.
- Condition: Items must be unused, in their original condition, and in the original packaging. Items that are damaged, altered, or missing parts will not be accepted for return.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
2. Non-Returnable Items
Certain types of items cannot be returned, including:
- Gift cards
- Downloadable software products
- Perishable goods such as food, flowers, newspapers, or magazines
- Personal care items such as cosmetics, intimate products, and health and hygiene items
3. Return Process
- Contact Us: To start a return, please contact our customer service team at contact@homeandkitchen.store with your order number and the reason for the return.
- Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Shipping Label: If applicable, we will provide a prepaid return shipping label. The cost of return shipping will be deducted from your refund.
4. Refunds
- Processing Time: Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.
- Refund Method: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Partial Refunds: In some situations, only partial refunds are granted (if applicable), such as items not in their original condition, damaged, or missing parts for reasons not due to our error.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [contact@homekontent.com].
6. Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and still have not received your refund, please contact us at contact@homeandkitchen.store .
7. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.